ONLINE SHOPPING NOWADAYS – EASY OR CONFUSING FOR OLD PEOPLE?

Online Shopping Nowadays – Easy or Confusing for Old People?

Online Shopping Nowadays – Easy or Confusing for Old People?

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These days, everything also can buy online, from groceries to clothes, even furniture and medicine. No need to go pasar or shopping mall anymore, just sit at home, tap on the phone, and things get delivered right to your doorstep. Sounds easy, right? But for older people, online shopping sometimes feels a bit confusing, maybe even a bit scary.

Last time, if they want to buy something, they just go kedai, see with their own eyes, touch and feel the product, then pay with cash. Now, suddenly must use apps, log in, add to cart, checkout, and pay online. Aiyo, so many steps! But, if they can learn a bit, actually online shopping is quite convenient for them too.



Why More Old People Are Trying Online Shopping?


Not all aunties and uncles are scared of online shopping. Some actually like it because:

  • No need to go out – No need to drive, find parking, or walk so much in big shopping malls. Just buy from home.

  • More choices – Can find things that nearby shops don’t sell, especially health products, Chinese medicine, or old-school snacks.

  • Got discount & promo – Online always got voucher, cashback, and free shipping. Sometimes buy online cheaper than pasar.

  • Convenient payment – No need carry cash, just pay using online banking, e-wallet, or even cash-on-delivery (COD) if they don’t trust online payment.


So actually, if they learn step by step, online shopping is not so susah, and can save time, money, and energy.



What Problems Old People Face When Shopping Online?


Even though online shopping sounds easy for younger people, for older folks, sure got some challenges.

1️⃣ Too Many Apps, Don’t Know Which One to Use
Shopee, Lazada, TikTok Shop, Taobao—so many platforms! They also don’t know which one is trusted and safe.

2️⃣ Scared of Scams & Fake Sellers
Always hear stories about people getting scammed or receiving fake products. For old people, if they kena tipu once, they sure won’t trust online shopping anymore.

3️⃣ Complicated Payment Process
Some don’t know how to use chơi bài online banking or e-wallets, and they worry about money disappearing from their bank.

4️⃣ Hard to Read & Understand the Product Info
Sometimes the text so small, must zoom in so many times. Also, product descriptions full of English or technical words, very hard for them to understand.

5️⃣ Don’t Know How to Track Orders or Make Complaints
After buying, suddenly parcel late or item got problem, they don’t know how to check tracking number or complain to seller.

All these small problems make many uncle and aunty feel scared to shop online. But if someone teaches them properly, they can slowly get used to it.



How to Help Old People Shop Online Safely


If got parents, grandparents, or older relatives who want to try online shopping, here’s how to help them:

  • Teach them to use one platform first – Don’t make them confused, just teach them Shopee or Lazada first.

  • Help them create an account & save login details – So they don’t forget their password every time.

  • Show them how to check seller ratings – Teach them to buy only from trusted sellers with good reviews.

  • Set up online banking or e-wallet for them – If they don’t trust online payment, teach them how to use Cash-on-Delivery (COD) first.

  • Guide them on how to track orders – Show them where to check shipping status so they don’t panic when the parcel is late.

  • Explain return & refund policies – So if got wrong item or spoil product, they know how to return and get their money back.


Once they feel more confident, they will slowly start shopping online on their own.



Conclusion – Online Shopping is Good, But Must Be Careful


For older people, online shopping can be a bit scary at first, but once they learn the basics, it actually makes life easier. No need to go out, can buy things cheaper, and everything gets delivered to their doorstep.

Just need to be careful with scams, check seller ratings, and use secure payment methods. If got younger family members to guide them, sure can enjoy the convenience of online shopping without any worries!

So if got aunty or uncle who always say "I don’t know how to buy online, very susah lah!"—just teach them step by step. Who knows, later they might even become an online shopping pro and start teaching you instead!

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